Effective Date: January 14, 2025
zMart is committed to complying with all applicable tax laws and regulations to ensure transparency and accuracy in tax collection, reporting, and remittance. This Tax Policy provides a detailed overview of how taxes are calculated, collected, and managed for transactions conducted on the zMart platform. By using zMart, you agree to the terms outlined in this policy.
1. Applicability of Taxes
Taxes are applied based on the laws and regulations of the jurisdiction in which the purchase is made or the order is delivered.
- Taxes may include sales tax, VAT, GST, excise taxes, and other similar transactional taxes as applicable.
- The application and rate of taxes depend on the shipping address, billing address, or service location, as mandated by local laws.
1.1 Jurisdiction-Based Tax Rules
- Taxes are calculated according to the laws of the country, state, province, or municipality in which the transaction occurs.
- Special tax rules may apply to specific product categories, such as electronics, digital goods, or services.
2. Tax Calculation and Display
- Taxes are calculated at the time of checkout based on the shipping address and applicable rates.
- The estimated tax amount will be displayed before you complete your purchase.
- If multiple items are purchased in a single transaction, taxes are calculated individually for each item and totaled for the entire order.
2.1 Tax on Discounts and Promotions
- Taxes are applied to the final price of items after any discounts, promotional codes, or store credits are applied, in accordance with local tax laws.
2.2 Shipping and Handling Taxes
- Taxes may be applied to shipping and handling charges if required by the jurisdiction.
3. Tax Exemptions
3.1 Eligibility for Tax-Exempt Purchases
- Customers who qualify for tax-exempt status, such as non-profit organizations or resellers, must provide valid documentation to zMart prior to completing the purchase.
- Accepted documentation may include resale certificates, exemption certificates, or tax identification numbers, depending on jurisdictional requirements.
3.2 Submitting Tax-Exempt Documentation
- Submit tax-exempt documentation to zMart Customer Support via email or through your account portal.
- Allow 3-5 business days for verification. Approved tax-exempt status will apply to future eligible transactions.
4. Digital Goods and Services
Taxes on digital goods and services are calculated based on the jurisdiction of the customer’s residence or where the service is accessed.
- Digital goods may include software, e-books, online subscriptions, and virtual products.
- Jurisdictions such as the European Union, Australia, and certain U.S. states impose specific tax regulations on digital goods.
4.1 Tax Rate Variations
- Tax rates for digital goods may differ from physical goods and are determined by applicable local laws.
5. International Orders
For international orders:
- Taxes, duties, and customs fees are determined by the laws of the destination country.
- Customers are responsible for paying applicable duties and customs fees upon delivery unless otherwise specified during checkout.
- zMart displays estimated taxes and duties during checkout. Actual costs may vary depending on the destination country’s regulations.
5.1 Cross-Border Compliance
- zMart complies with international tax laws, including those governing cross-border digital services and goods.
- In specific jurisdictions, zMart may act as the tax collector and remitter for international transactions.
6. Vendor Responsibilities
Third-party vendors selling on zMart are responsible for:
- Accurately configuring their tax settings in accordance with applicable laws.
- Collecting and remitting taxes on sales in jurisdictions where they have tax obligations.
- Ensuring compliance with local tax registration requirements.
6.1 zMart Support for Vendors
- zMart provides tools and resources, including tax calculation features, to assist vendors in managing tax compliance.
- Vendors are solely responsible for the accuracy of tax-related information on their listings.
7. Tax Reporting and Compliance
To ensure compliance with tax laws, zMart may collect additional customer and vendor information, such as tax identification numbers, where required.
7.1 Customer Tax Forms
- In certain jurisdictions, customers may receive tax forms, such as VAT invoices or 1099-K forms, for their transactions on zMart.
7.2 Vendor Tax Reporting
- Vendors are required to report their earnings and pay applicable taxes in their jurisdictions.
- zMart may provide sales reports to assist vendors in meeting their reporting obligations.
8. Refunds and Taxes
8.1 Refunded Taxes
- Taxes collected on refunded items will be included in the refund amount, where applicable.
8.2 Partial Refunds
- For partial refunds, taxes will be adjusted proportionally to the refunded amount.
8.3 Non-Refundable Taxes
- Certain jurisdictions may classify taxes as non-refundable. In such cases, zMart cannot refund the tax portion of the transaction.
9. Tax Policy Updates
zMart reserves the right to modify this Tax Policy in response to changes in tax laws, regulations, or business operations. Any updates will be communicated via email or platform notifications. Customers and vendors are encouraged to review the policy periodically.
10. Contact Information
For questions or assistance regarding taxes, please contact:
zMart Customer Support
Email: customer@zmarltd.com
UAN: +1 (302) 261-2895
HQ: 651 N Broad St. Ste 201, Middletown, Delaware, United States DE 19709
By using zMart, you agree to this Tax Policy and its application to your transactions. For clarifications or disputes, please reach out to our support team.