Effective Date: January 14, 2025
At zMart, fostering a safe, inclusive, and respectful environment is integral to our mission of delivering exceptional value to our users, employees, vendors, and partners. This Code of Conduct sets forth the expectations for all individuals engaging with zMart’s platform, services, or community. By interacting with zMart, you agree to comply with the principles and guidelines outlined in this document.
1. Core Values
Our Code of Conduct is grounded in the following core values:
- Respect: Treat everyone with dignity and fairness.
- Integrity: Uphold honesty and ethical behavior in all interactions.
- Safety: Protect the physical, emotional, and digital security of all users.
- Accountability: Accept responsibility for your actions and decisions.
2. Respect and Inclusivity
We are committed to maintaining a community where everyone feels welcome and valued.
2.1 Zero Tolerance for Discrimination
- Discrimination based on race, ethnicity, gender, age, religion, disability, sexual orientation, nationality, or any other legally protected characteristic is strictly prohibited.
2.2 Anti-Harassment Policy
- Harassment, including unwelcome advances, bullying, or offensive language or behavior, is unacceptable.
- This includes verbal, physical, written, or digital communications that create a hostile environment.
2.3 Cultural Sensitivity
- Respect diverse cultures and perspectives when engaging with the zMart community.
3. Integrity and Ethical Conduct
Transparency and honesty are essential to building trust within the zMart ecosystem.
3.1 Honest Communication
- Represent yourself, your products, and your intentions truthfully.
- Avoid misleading claims or fraudulent activities.
3.2 Prohibition of Counterfeit Goods
- Selling counterfeit, illegal, or unauthorized products is strictly forbidden.
- All goods must comply with legal and regulatory standards.
3.3 Conflict of Interest
- Disclose any potential conflicts of interest that may influence your decisions or actions on the platform.
4. Privacy and Security
Ensuring the protection of personal information and digital security is a shared responsibility.
4.1 Respect for Privacy
- Do not collect, share, or misuse personal data of other users without explicit consent.
4.2 Data Security Practices
- Use strong passwords and enable multi-factor authentication (MFA) for your accounts.
- Report any suspected data breaches or vulnerabilities promptly to zMart support.
4.3 Prohibited Actions
- Hacking, phishing, or unauthorized access to accounts or systems is strictly prohibited.
5. Fair Business Practices
All vendors, partners, and users are expected to operate with fairness and transparency.
5.1 Authenticity and Quality
- Ensure all listings and products meet quality and authenticity standards.
- Misrepresentation or exaggeration of product attributes is prohibited.
5.2 Pricing Transparency
- Clearly display accurate pricing, including taxes, shipping costs, and additional fees.
- Engaging in price gouging, collusion, or unethical competition is not allowed.
5.3 Fulfillment and Timeliness
- Deliver orders accurately and within promised timeframes.
- Communicate proactively about delays or issues.
6. Community Engagement
Promoting a positive and supportive community benefits everyone.
6.1 Constructive Participation
- Provide feedback constructively and respectfully.
- Refrain from engaging in inflammatory or harmful language.
6.2 Collaboration and Support
- Encourage knowledge sharing and assist others in navigating the platform.
6.3 Respect for Community Guidelines
- Follow specific community guidelines for forums, reviews, and social interactions.
7. Compliance with Laws and Policies
Compliance with all applicable laws and internal policies is mandatory.
7.1 Adherence to Legal Standards
- Abide by local, national, and international laws governing commerce, intellectual property, and digital activity.
7.2 Internal Policy Compliance
- Follow zMart’s terms of service, privacy policy, and other applicable guidelines.
7.3 Prohibited Activities
- Engaging in activities like money laundering, fraud, or illegal trade is strictly prohibited.
8. Reporting Violations
We encourage all users to report violations of this Code of Conduct.
8.1 Reporting Process
- Use the in-platform reporting tools or contact zMart support directly.
- Include specific details and evidence to facilitate effective resolution.
8.2 Protection for Reporters
- Reports will be handled confidentially.
- Retaliation against individuals who report violations in good faith is strictly prohibited.
9. Enforcement and Consequences
Violations of this Code of Conduct may result in:
- Temporary or permanent account suspension.
- Removal of non-compliant listings or content.
- Termination of vendor partnerships or legal action for severe breaches.
10. Continuous Improvement
zMart is committed to regularly reviewing and updating this Code of Conduct to reflect community needs and regulatory changes. Any updates will be communicated to users and stakeholders in a timely manner.
11. Contact Information
For questions or concerns about this Code of Conduct, contact us:
zMart Customer Support
Email: customer@zmartltd.com
UAN: +1 (302) 261-2895
HQ: 651 N Broad St. Ste 201, Middletown, Delaware, United States DE 19709
By using zMart’s services, you agree to abide by this Code of Conduct and contribute to a safe, ethical, and respectful community experience.