Effective Date: January 14, 2025
At zMart, your privacy is of utmost importance. We are committed to protecting your personal information and ensuring transparency about how we handle your data. This Privacy Policy outlines the types of data we collect, how we use and share it, and your rights regarding your information. By using zMart’s website, mobile applications, or other services, you agree to this Privacy Policy.
1. Information We Collect
We collect information to provide you with the best possible shopping experience. This includes:
1.1 Personal Information
- Identity Data: Name, email address, phone number, and shipping/billing address.
- Payment Data: Credit/debit card details, digital wallet information, or other payment methods.
1.2 Account Information
- Login credentials (username and password).
- Account preferences, wishlist items, and purchase history.
1.3 Usage Data
- Details about your interactions with zMart’s website or app, including search queries, pages visited, and products viewed.
- Device-specific data such as IP address, operating system, browser type, and unique device identifiers.
1.4 Communication Data
- Records of your communications with us, including emails, chat transcripts, and customer support interactions.
- Feedback or reviews submitted on our platform.
1.5 Location Data
- Approximate location derived from your IP address.
- Precise geolocation data with your explicit consent.
2. How We Use Your Information
We use your data to:
2.1 Provide and Improve Services
- Process and deliver your orders, including payments, shipping, and returns.
- Offer customer support and resolve technical or transactional issues.
2.2 Personalize Your Experience
- Customize product recommendations and marketing messages.
- Enhance website/app functionality based on your preferences and usage patterns.
2.3 Marketing and Advertising
- Send promotional offers and newsletters (with your consent).
- Display targeted ads based on your browsing and purchasing behavior.
2.4 Security and Compliance
- Prevent fraud, unauthorized access, and other illegal activities.
- Comply with applicable legal and regulatory requirements.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with:
3.1 Service Providers
- Payment processors, delivery partners, and IT service providers.
- Marketing and analytics firms to improve our services and understand user behavior.
3.2 Vendors
- Your shipping and contact details are shared with vendors to fulfill orders. Each vendor is responsible for adhering to zMart’s privacy standards.
3.3 Legal Authorities
- When required by law, to comply with subpoenas, court orders, or legal processes.
- To protect zMart’s rights, property, or the safety of our users.
4. Your Rights and Choices
We respect your rights to control your personal information. You can:
4.1 Access and Update Data
- Access, update, or correct your personal data via your zMart account.
4.2 Delete Your Data
- Request account deletion and data removal, subject to legal or contractual obligations.
4.3 Opt-Out of Marketing
- Manage email preferences in your account settings.
- Opt-out of targeted advertising through browser/device settings or contacting us.
5. Data Security
We implement stringent measures to safeguard your information:
- Encryption: Secure encryption for sensitive data during transmission and storage.
- Access Control: Restricted access to personal data for authorized personnel only.
- Audits and Updates: Regular security assessments and updates to mitigate risks.
6. Data Retention
We retain your data only as long as necessary for:
- Completing transactions and providing services.
- Meeting legal, tax, and regulatory obligations.
- Resolving disputes and enforcing our policies.
Data that is no longer required will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences and login details.
- Analyze site traffic and measure the effectiveness of campaigns.
You can manage or disable cookies through your browser settings, though this may affect site functionality.
8. Children’s Privacy
Our services are intended for users aged 13 and above. We do not knowingly collect data from children under 13. If we discover such data, we will delete it promptly.
9. Third-Party Links
Our website may include links to third-party websites. zMart is not responsible for the privacy practices of these sites. Please review their policies before sharing your data.
10. International Data Transfers
Your information may be stored and processed in countries outside your own, including the United States. We ensure adequate safeguards for cross-border data transfers as required by applicable law.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Significant changes will be communicated via email or account notifications.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at:
zMart Customer Support
Email: customer@zmartltd.com
UAN: +1 (302) 261-2895
HQ: 651 N Broad St. Ste 201, Middletown, Delaware, United States DE 19709
By continuing to use zMart, you confirm that you have read, understood, and agreed to this Privacy Policy.