Effective Date: January 14, 2025
These Terms of Sale govern all purchases made through the zMart platform. By placing an order with zMart, you acknowledge that you have read, understood, and agreed to these terms. Please review them carefully before completing your purchase.
1. Scope of Terms
These Terms of Sale apply to all transactions conducted on zMart, including purchases from third-party vendors. In the event of conflicts between vendor-specific policies and these terms, the latter shall prevail unless stated otherwise.
2. Order Placement
2.1 Eligibility
- Customers must be at least 18 years old or have parental/guardian consent to place orders.
- You must provide accurate, complete, and up-to-date information during the checkout process.
2.2 Order Acceptance
- Orders are considered confirmed only after you receive a confirmation email or notification.
- zMart reserves the right to cancel or refuse any order for any reason, including but not limited to stock unavailability, payment issues, or suspected fraud.
2.3 Order Modifications
- Once placed, orders cannot be modified. For assistance, contact zMart support promptly.
3. Pricing and Payment
3.1 Pricing
- Prices displayed on zMart are inclusive of applicable taxes unless explicitly stated otherwise.
- zMart reserves the right to revise prices due to typographical errors, promotions, or changes in market conditions without prior notice.
3.2 Payment Methods
- Accepted payment methods include credit cards, debit cards, digital wallets, and other methods specified at checkout.
- Payments are processed securely through PCI DSS-compliant systems.
3.3 Billing Accuracy
- You are responsible for ensuring that billing details provided during checkout are accurate.
- Incorrect billing information may result in delays or order cancellation.
4. Shipping and Delivery
4.1 Shipping Options
- zMart offers multiple shipping options with varying delivery times. Estimated delivery dates are provided at checkout and may vary based on location and shipping method.
4.2 Shipping Costs
- Shipping fees are calculated based on the chosen method, delivery location, and weight/size of the items.
4.3 Delivery Issues
- zMart is not responsible for delays caused by external factors such as carrier delays, customs clearance, or natural disasters.
- In case of lost or damaged shipments, contact zMart support within 7 days of the expected delivery date.
5. Returns, Refunds, and Exchanges
5.1 zMart-Managed Items
- Items marked “Sold by zMart” adhere to a 7-day return policy under Amazon’s standard rules.
- Returns are accepted only if the item is unused, undamaged, and returned in its original packaging.
- Refunds are processed within 5-7 business days after the returned item passes inspection.
5.2 Vendor-Specific Items
- Items sold by third-party vendors are subject to the vendor’s return policies, which may vary.
- zMart facilitates dispute resolution in cases where vendor policies are unclear or contested.
5.3 Non-Returnable Items
- Certain products, such as perishable goods, digital downloads, or personalized items, are not eligible for returns unless defective.
5.4 General Conditions
- Proof of purchase is mandatory for all returns.
- Return shipping costs are the responsibility of the customer unless the return is due to zMart’s error.
6. Product Descriptions and Availability
6.1 Accuracy of Descriptions
- zMart strives to provide accurate product descriptions. However, minor discrepancies in color, dimensions, or other attributes may occur.
6.2 Availability
- Product availability is subject to change without notice. If an item becomes unavailable after order confirmation, zMart will notify you promptly and offer alternatives or a full refund.
7. Warranty and Liability
7.1 Product Warranties
- Warranty details are listed on the product page where applicable. zMart does not offer additional warranties unless explicitly stated.
- Warranty claims should be directed to the manufacturer or vendor as specified.
7.2 Liability Limitations
- zMart’s liability is limited to the value of the purchased product. We are not responsible for indirect, incidental, or consequential damages arising from the use of our platform or products.
8. Cancellations
8.1 Customer-Initiated Cancellations
- Orders can be canceled before they are shipped. Contact zMart support immediately for assistance.
8.2 zMart-Initiated Cancellations
- zMart reserves the right to cancel orders due to payment failures, stock unavailability, or suspected fraudulent activity. Customers will receive a full refund for canceled orders.
9. Dispute Resolution
9.1 Mediation Services
- zMart offers mediation services for resolving disputes between customers and vendors. Submit disputes through our support portal with relevant evidence.
9.2 Governing Law
- These terms are governed by the laws of [Insert Jurisdiction]. Any disputes arising from these terms will be resolved in the courts of this jurisdiction.
10. Customer Support
For questions, concerns, or support related to your order, please contact us:
zMart Customer Support
Email: customer@zmartltd.com
UAN: +1 (302) 261-2895
HQ: 651 N Broad St. Ste 201, Middletown, Delaware, United States DE 19709
11. Updates to Terms of Sale
- zMart reserves the right to update these Terms of Sale at any time. Changes will be communicated via email or a notice on the platform. Continued use of zMart after updates constitutes acceptance of the revised terms.
By completing a purchase on zMart, you agree to these Terms of Sale and commit to adhering to them during your interactions with our platform.